FAQ
- How to become HRD users?
- How to borrow/loan stocks?
- Access to white stocks
- Requesting a specific service
- Proforma invoice
- Debit note
- Payment of the debit note
- Contacting customer service
- Contacting Hub Managers
- Customs clearance
- What cold chain Services are offered by UNHRD and where?
- Standard services
- Specific services
- How to visit UNHRD
- Job Opportunities
- Training courses
1. How to become HRD users?
All interested parties wishing to pursue and express interest in becoming a UNHRD-User of the Network are first advised to read the following documents:
• SOP-s (Special Operating Procedures) which provide guidance and background information of UNHRD
• TA (Technical Agreement document), which provides the basic terms and conditions which would apply to
any new prospective User.
After reading the above documents, for further information and necessary steps to become a UNHRD-User are advised to contact the nearest HRD Hub to seek further advice on how to proceed
2. How to borrow/loan stocks ?
To clearly understand the modalities of how to Loan & Borrow stocks between the various authorised Users, refer to Section 1 - General Information of the UNHRD Standard Operating Procedures for further guidance
3. Access to White Stocks
White stocks are Suppliers’ materials stored within the network premises pursuant to a Long Term Agreement with WFP. These are still owned by the supplier and are not marked with logo/emblems for the users to take advantage of suppliers’ stock which is immediately available.
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4. Requesting specific service
The requests for the specific services detailed in the Annex 3 of the UNHRD Standard Operating Procedures shall be sent, via e-mail, to the dedicated Customer Service address.
5. Proforma Invoice
The Proforma Invoice is the UNHRD initial Billing document in use to quote the User for the specific services requested through Customer Service. For further information please refer to Section 4.3 of the UNHRD Standard Operating Procedures.
6. Debit Note
The Debit Note is the final document (the billing) that UNHRD sends to the user once service has been successfully provided. This represents the real cost of the service, less the 10% safety margin calculated in the pro-forma invoice during the estimation of the cost for the service(s) that need to be provided, and include the real 4.5% MCR (Management Cost Recovery) properly calculated on the final cost of the service.
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7. Payment of the Debit Note
The payment of the Debit Note can be made via bank transfer according to the banking instructions provided in the same document within 30 days of invoice date.
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8. Contacting customer service
The dedicated Customer Service address is UNHRD.customerservice@wfp.org and can be used to request services to UNHRD.
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9. Contacting hub managers
The UNHRD Customer Service represents the entry door for all Users to Access the UNHRD Services. All requests for Services should be sent via email to the dedicated Customer Service Address, UNHRD.customerservice@wfp.org copied to the e-mail account of Region involved. Contact details for each Region are available on UNHRD Contacts page.
10. Customs clearance
Customs clearance processes on materials received/despatched at/from UNHRD depots are granted as standard services, which are provided, together with those related to off-loading, reception, inspection, small repairs, warehousing, routine maintenance, stock management and administration, free of charge with no need for a specific ad hoc request. Refer to the UNHRD Standard Operating Procedures for further information.
11. Cold Chain
UNHRD Brindisi has 940 sq. m. used as a temperature controlled cold room (usually maintained between 18~20°C), including 52.50 sq. m. of refrigerated storage (2~8°C), plus a freezer storage down to -20 °C of about 1.44 cu.m. UNHRD Dubai has 1,000 sq. m. as temperature controlled cold room, including 108 sq.m. of cold storage up to 8°C, plus 20 sq.m. freezer storage down to -18°C. Read Annex 2 - Specific Services of the UNHRD Standard Operating Procedures for further guidance
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12. Standard services
Are those related to off-loading, reception, inspection, small repairs, customs process, warehousing, routine maintenance, stock management and administration. For further information please refer to Section 4.2. of the UNHRD Standard Operating Procedures.
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13. Specific Services
The UNHRD Authorized users shall send the request for specific services, via e-mail, to the dedicated Customer Service address. The specific services are those additional services that UNHRD could provide to its users, upon request and on the basis of full cost recovery. For further information, refer to Annex 3 of the UNHRD Standard Operating Procedures.
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14. Visit UNHRD
UNHRD depots are open to visitors that wish to get a taste of logistics operations and humanitarian activities. Fill the form on the Visit page to request information.
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15. Job opportunities
To apply for a vacancy at UNHRD, download and complete the p11 Application form and submit to Personnel Section at WFP.UNHRD@wfp.org. Visit UNHRD employment opportunity page to check for vacancies are available at preset time
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16. Training courses
The HRDs have training facilities available, which are offered as a Specific Service to all Authorized Users. For further information visit the training center page.
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